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My 2006 VW Passat's catalytic converter went out and I took my car to Pacific Volkswagen. I was greeted with warmth and professionalism from the very start. Andrew Kim, my Service rep, treated me like gold. He worked with me on the needed repairs, acknowledged my loyalty to the Volkswagen brand (30+ years) and made sure my car was back to me in one day - no work time lost. I am in the customer service sector and recognize that Andrew Kim knows exactly how to provide excellent customer service in a seemingly effortless and friendly manner. I am disappointed that Volkswagen Customer Care did not provide any assistance with this repair. They need to take some lessons from Pacific Volkswagen on how client should be treated.
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Your Volkswagen Dealer Near Torrance, CA
Pacific Volkswagen is the largest, award-winning Volkswagen dealership serving all of our customers from Los Angeles to Manhattan Beach, CA. Our hopes in working with new and returning customers go so much farther than simply selling our excellent lineup of Volkswagen vehicles to as many people as can walk into our showroom. Each member of the Pacific Volkswagen team wants to make our customers feel at ease by building a rapport and learning about them as people. Once that process has been completed, are we at Pacific Volkswagen in position to truly be a resource for our customers.
By having the good fortune to be a leading Volkswagen dealership, the Pacific Volkswagen staff picks up where our excellent lineup of vehicles ends by providing nearly perfect service. Everyone at the dealership aims to provide customers the kind of excellent service that is befitting some of the most reliable, stylish and high-performing vehicles available to customers of southern California. In addition to having a well-trained and professional sales force, we also have one of the most qualified teams of service technicians assembled in one location.
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