We feel good about the service that we provide. But, we don't know how you feel until we ask. Let us know what you thought about your interaction with our dealership.
Pacific Volkswagen is committed to excellence – but we are also always looking for ways to improve. Let us know how well we hit our mark of perfection by rating us below. We appreciate you taking the time!
4.9 out of 5 stars
Sean and his manager were very friendly, had a talent to provide customer's inquiries. I had a good time in Pacific VW, hopefully their after service as well.
I went in with my girlfriend to get her a used Jetta. Sean immediately greeted us on the lot, even though it was already getting late in the evening. He was extremely friendly in a way that didn't make it feel like he was trying to sell us anything. He answered any and all questions, and even made sure to point out any flaws that were on the bodywork of the car. Most dealerships we went to tried to hide anything that was wrong with the car, but he made sure we had all of the information before we purchased it. He let my girlfriend go on a fairly long test drive, making sure to point out the different settings the car had, and how it handled on bumpy roads. He was very honest with us at all times, and never once said anything that made it feel like he was pushing us to purchase the car. Since we are on a limited budget, he did everything he could to get the payments to the range we could afford. He really went out of his way to make sure we had a good experience. All in all, this was the best car dealership experience I have ever had.... More
George was an exceptional sales person. I had a couple of previous experiences that were terrible (Not at VW), so I was already not looking forward to another sales pitch. He was fantastic. He took the time to figure out what I actually wanted, and directly asked me. I originally started with a Jetta, but decided it was too small for me. I then went to a Passat, but knew it would cost a little more so I was worried. He showed me three different models and told me to pick and choose which options I wanted to get the price closer to where I wanted to be. He did not push me into paying for something I didn't want, or upsell me on any packages, he actually listened to me. I have the car I want in front of me, but I still am not where I want to be with numbers. So I came back for a second time, a day later, and talked with Sean because George was with another customer. So far I've had a great experience and actually want to buy from this group, so I wanted to see if they could do anything else for me. Well, Sean did. He was able to get my price down just enough to make me happy and to get the car I want. No one I worked with was pushy and made me feel uncomfortable. It was truly a great experience, I feel comfortable with my purchase, and would highly recommend this dealership. I think the fact that I even took the time to write this review also says something about George, and the others I worked with. It wasn't something I had to do, but I would love to throw more business his way, so hopefully this helps!... More
Dealing with Pacific Volkswagen is how car buying should be like. The sales representatives that I dealt with were extremely professional, no pressure, no nonsense, just nice guys. This recent purchase was for my oldest daughter, I'm going to be in the market for another car soon for my wife. Would I go back to Pacific Volkswagen for my next purchase? absolutely yes.
Everyone at the dealership was professional and very nice. Never once did we feel any pressure from anyone at the dealership. We had a very pleasurable and quick lease transaction, they answered every question that we had as first time leasees. We would come back again for another car purchase, and we would recommend this dealership to friends. We have no experience with the service department.
George was great. He really helped work with my budget and wishes. I got the exact car I wanted at a great price. I would definitely come back to Pacific VW and work with him/them again.
I started working with Pacific VW back in 2005 because Steve Baldassano was recommended to me by a friend. Although I live in Irvine, over an hour away, and I have "shopped around" to other dealerships, both VW and non-VW, I still end up returning to Pacific VW because of their efficient & friendly service, professionalism and product knowledge. This is my 3rd lease through Pacific VW and I will continue to give them my business as well as refer others!
There was no pressure for the sale. I told Sean what I could do and he made it happen. Sean allowed me to take good amount of time on the test drive. Everyone seemed friendly. I love my car.
I was very surpised at how easy it was to deal with Pacific Volkswagen. From CHristian the sales guy to the internet sales manager all the way to the finance group, everything was very low key. Signing the deal went fast. They were pleasant to negotiate with and they took extra time to prep my car and get everything ready for me and then explain the car's various nuances to me as well. I'd go back again to them any time.
George, I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my new Volkswagen Jetta last week. You took me and my wife through one of the most pleasant and informative car buying experiences I can remember. Thank you so much for answering all of my questions honestly, and making that three -hour process not as painful as it otherwise could have been. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Pacific Volkswagen and telling them to ask for you. Thanks again. Moises Feijao... More