2019 Volkswagen Jetta R-Line

Robert Lozano is the man to go to. He made the purchasing super smooth. super polite, and so nice. he gives you the perfect options on whatever needs you like. 5 stars from me!!

Khan was great! He did not give us an pressure on any decision and showed us multiple vehicles. We did not decide on the first trip, but he understood what we were looking for and messaged us when an awesome deal came available. The complete process was a breeze. I shop for cars a lot and the salespeople are typically not helpful, but Khan was exactly what I would hope for. For any future vehicle needs, I will go see Khan because I know he will search for all the hidden deals and availability of what I need.

Wow! This place is amazing!! Robert Lozano and manager Steve took such good care of our family! We were in an unfortunate car accident and had to get a new car ASAP (we bought our Jetta here too and LOVED it!). Steve and Robert did an amazing job at making this car buying experience a great one! No pressure, no haggling — these guys worked their butts off to get us a great deal! We couldn’t be happier in our new Atlas —it’s so fun to drive and my kids love it too!

I've purchased quite a few cars in my lifetime, but never had such a great experience like I did with Pacific VW. I ended up coming late in the evening so I was a little worried about not being able to get the car at the time, but a young gentleman by the name of Khan made it happen. I understand the game of sales and I've been to other dealerships where the salesmen were aggressive, but Khan made me feel at ease and like I wasn't just a number. Highly recommend coming here!

Khan was so helpful and made the entire process of leasing my new Tiguan very enjoyable. In fact, the entire team was so welcoming and friendly at Pacific! Thank you Khan for the excellent customer service!

Khan did a great job with my Tiguan. Thank you for all your help and support. I really enjoy my VW :)

Easiest and most hassle free experience ever. Khan went above and beyond to ensure we got the best vehicle for our needs and budget, explained every aspect in great detail, with limitless patience. Finance department also easy breezy. Well done guys.

Super helpful and friendly staff. Armin and James have both been very helpful in findng me just the vehicle i was looking for ??

Picked up a teacher's gift card. Friendly staff, great service. Thanks for the encouragement.

What an appeasing place to buy a car. the staff is extremely knowledgeable and will work with you towards whatever budget you are working with. The service department is prompt and will not leave you waiting. I will definitely keep coming back as my vehicle needs change. Love you! VW LUV! WEST!? ☮️✌️? I'ma get that id Buzz! I'ma get it!

Brought my car here last week for service. I must say the customer service is absolutely amazing. Luis Cornejo went way and above. Also, Susan Ahn heard me talk about my car and jumped in to give me great advice as well. They both are the best. From my experience here this will make me purchase my next Volkswagen from this dealership. Thanks again!

Well buying a car is not very fun however it was a good and smooth as it could be here.
First of all as I walked up to the door I was greates by Aaron and a DOG..they gained brownie points just for that alone. Aaron Acosta was my dude and he was great, not too pushy, understanding and was able to work with me and my mediocre credit. He was friendly and was pretty nice even though I kept him at the dealership unroll after 11pm. I'm sorry Aaron! Anyway..i love my beautiful car.
**if you have OCD just tell him to clean up the coffee.

Fred upstairs in financing is a character and made the process somewhat tolerable. That dude is very interesting.
**he also has coffee spilled everywhere.
Cant thank you two enough! I will definitely be recommending you.

Thanks!!

This place is just so awesome!!!! All of the staff are friendly and polite. I was greeted by the salesman Ricky and George and I can't tell you how much they helped me out getting my Hyundai. I also met the GM Steve and he gave me a tour of the facility and to see how everyone worked was a great experience.  Fred was so cool! He made me feel even better and did even more to try to save me money! I more than recommend everyone to come and purchase your vehicles here. They don't pressure you at all. They just welcome you into there home away from home. I love my new vehicle. Thank you guys!!!!

I signed my first lease on a 2019 VW Tiguan on Friday. Aaron Acosta was fantastic, customer service was second to none and I managed to get a pretty great deal on the car I have been dreaming about teadriving for months!

Fred Mir, Financial manager, was a pleasure to do business with as well and put the bow on an overall great transaction with Pacific VW.

10/10 recommendation

Sally was terrific in guiding us for a new lease
She is very knowledgeable
This is all no nonsense and no pressure
She is very knowledgeable and knows her cars
It was a very smooth experience and I would definitely recommend pacific VW

This is a review for the SERVICE Department. A huge shout out to Luis Cornejo who was so helpful and honest in helping me figure out my car issue. Thanks Luis!!! You saved me a ton of money & I couldn't be happier with the result. I've brought my Rabbit in a few times. The staff are really friendly and respect my time. This VW location has taken good care of my car, even test driving with me to help resolve a mysterious issue. I really appreciated that. Sometimes it takes time, and it's probably not the cheapest option, but it's quality work and worth it in my book!

I got my 2019 Jetta SE at Pacific VW and would highly recommend Nancy Minatodani and Jimmy Nolte! Jim really went into detail about the inner workings of the car all the buttons and cool functions. I also took a while to decide between the S and SE and he really went over the pros and cons. As well as the breakdown in pricing etc. Nancy is also so sweet and we were laughing the whole time at her stories. They really worked with us to get the best deal possible. I did a trade in and they even matched my CarMax offer so I wouldn't have to drive back and forth.

Also we had gone to two other VW dealerships before Pacific and none of them actually had any friendly or reliable sales reps. The other dealerships didn't offer us water even. I won't name them because it doesn't matter and ultimately Nancy and Jimmy won us over.

All in all if you want to get great customer service and the best deal for an amazing VW car I would again highly recommend this location and Jimmy and Nancy are amazing! :)

Just bought a certified pre-owned GTI from these guys. They were very helpful and responsive. James Le was the sales manager. He took me on the test drive, no pressure, no hard sell. After test driving other makes I reached back out to James. He was on his day off, but he responded anyway. The whole tone of our interactions have been that he was "there" to be of service. So far that has proven to be the case. Surprising and refreshing.  Granted, James is a businessman, but like I said, I felt no pressure at all. Additionally, when some minor hiccups have arisen he and his colleagues have made good on their word to take care of things. Also, the finance manager was extremely helpful. He walked us through all of the options with no pressure tactics.  I plan on working with this organization for a long time. I will keep reviewing them and am optimistic that 5 stars will continue!

If you're looking to purchase a new vehicle, ask for James Le.  From the time we communicated through emails to me showing up and signing the papers, the process was very smooth.  I started out with a different dealership at first but ended up here at Pacific.  Can't speak on the service department yet but no complaints on the sales and finance team.

Talking about "World Class" Customer Service!
That's what I got to experience from the Sales Guy, Aaron Acosta. When buying a Volkswagen Jetta, for my son as a graduation present, this past June. He was very accessible and attentive in making sure that the process was seamleless. Not something you see everyday. Kudos to him and his staff in getting me in and out with paying a monthly payment of what worked for me. And not them.
Even after the sale I was able to contact him with additional questions that were answered the same day.

I'm sure to recommend them to other potential buyers!